St James Software provides a comprehensive portfolio of services which include after-commissioning support.

Undergirded by our internal tracking system, our Support Team is committed to ensuring that your requirements are met speedily and efficiently.

Major releases and interim releases of our core software are fully upwards & backwards compatible.

We offer 4 levels of support contracts.  Support options vary from the very basic, to sophisticated 24-hour technical availability.  Pre-agreed turnaround times also vary, depending on the level of support contract that is selected.  The features of the different options are set out in the table below:

	Bronze	Silver	Gold	Platinum
Business Hours Technical Support (normal local business hours)	*	*	*	*
Web support	*	*	*	*
Customer Forum	*	*	*	*
Software Maintenance Updates	*	*	*	*
Active Fault Monitoring (Email)			*	*
Upgrade Planning Roadmap		*	*	*
Discount on Consulting Services (when purchased with a SMA)		*	*	*
Discount on Engineering Services (when purchased with a SMA)		*	*	*
Support Usage and Summary Reports		*	*	*
Active Fault Monitoring		*	*	*
Customer Portal		*	*	*
Block of Consultancy & Engineering Services Included		*	*	*
Escalation and Resolutions Strategy			*	*
Emergency 24 Hour Technical Support (24/7/365)			*	*
Proactive Technical Consulting				*
Discount offered for Annual Support Prepayment			*	*
Discount on Software version Upgrade			*	*
Discount on Test and Offline Development System Licenses			*	*
Ability to extend contract at Fixed price for 2 years			*	*
Ability to extend contract at Fixed price for 3 years				*

Please contact us for further information.