j5 OMS
Operations Management System
j5 OMS is a broad range of hardened web applications that manage, control, organize & log the Operating Processes in industrial sites.
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j5 Logbook
The pure Web Server version!!
Make operator logs work for you!
Industrial, proven, configurable.
Oracle, SQL Server, Access web-server based.
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j5 HandoverBook
The j5 HandoverBook is an electronic tool designed to effectively manage the information flow between outgoing and incoming shifts.
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Support Print E-mail

Overview

St James Software takes support very seriously. Our support team is geared to ensuring that
any requirement is met speedily and efficiently. Our internal tracking system (using our own
j5 System) tracks all issues to ensure that any problems are rectified in the guaranteed time.

Structure

The diagram below shows a typical structure for the handling of support issues.
Generally:

  1. Trivial queries are handled by the Customers Internal Help Desk
  2. Any more difficult queries are handled by the Local System Integrator
  3. If the System Integrator cannot handle the Query, it is passed on to Invensys
  4. For core issues, St James Software handles the queries with its development team.

screenshot1


Management Tools

The j5 Support Structure manages any queries or tickets which are open to customers, system integrators, distributors and the St James Software Development Team

The diagram below shows a screen shot of the ticketing system.

screenshot2

Levels of support

St James Software provides the following levels of support for the j5 Product:

screenshot3
 
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