Product

Description
 

Units

Software on CD

The software is normally shipped via the Internet. If you want the software on CD as well, please specify it in your order.

CD

Hard copy documentation

The documentation is normally provided in electronic format. If you require the documentation in paper form, please specify it in your order.

Docs per product.

Services Pricing

Silver Support

Unlimited on-line technical support via email ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ). (Does not include upgrades)

Silver support

Gold Support

Unlimited telephonic and email support during normal working hours. Also includes minor releases and patches.
Based on 15% of the total purchase or US$990 whichever is the greater. (Must be renewed annually).
(Note: If you purchase additional modules during the course of the year, you must add 15% of the price of the module to the service contract.)

Gold support

Product

Description

Notes:

Client Session Licenses for Web Server Applications

Client Session Licenses: This applies to the Version 4 Logbook, KnowledgeBook, HandoverBook, OrderBook and the web version of jBrowser.
The licenses:
1/ Are floating and enable any authorized user on the network to use the system (I.e. the licenses are not specific to a machine.)

2/ Allow a number of user sessions to be connected at any one time. The application will not allow the number of user sessions to exceed the number of session licenses purchased.

Client Seat Licenses for machine resident programs

Client Seat Licenses: This is the same for the client versions of jBrowser, Logbook, OrderBook, HandoverBook and KnowledgeBook
There are two kinds of license:
1/ Trial (usually valid for a period of 30 days.) and
2/ Permanent...You purchase a license which has an unlimited period of validity but which is limited to a specific machine.

License agreement

Please see the license agreement that comes with the installation software.

Budgetary Prices

All prices should be treated as budgetary and subject to change. Please confirm these prices with St James Software or the accredited agent before placing your order

Server Licensing

Server: (Historian)
The historian license is based on a single machine for a fixed number of tags. Licenses may be upgraded by purchasing incremental packs of tags. The smallest increment is 100 tags, then 500, 5000 and 70,000 tags.) There is no time limit on the server license.

General

Upgrades: To upgrade any license or re-register a free version, you must down load a small license file.

License files: Client and Server licenses are stored on a central server. (Both floating and fixed.)

Upgrading databases (from Access to SQLServer or Oracle), or (from SQLServer to Oracle)

If you start up say with an Access database and you decide to go to a SQL Server Database (say), then you must first purchase the new system and we will refund you 80% of the price of your existing system. (i.e. You will lose 20% of the value of the system you are discarding.) You must also of course upgrade any support contract that relates to your system.

Refund policy

Since we utilize a "try before buy" policy which allows an end user to test the product for at least a 30 day period, and our permanent licenses are non-revocable, we do not provide refunds after a product has been bought and paid for.

Currency Fluctuations

The transactions are subject to currency fluctuations over the period of the processing of the transaction (a few days) so your account may be debited with an amount that is slightly different to the dollar figure quoted in the order form. St James Software applies an additional small discount to generally ensure that the currency fluctuations are in your favour.